Privacy Policy

penelopejane.me (“we”, “us”, or “our”) is owned and operated by PenelopeJane Ltd registered at 91 Holgate Road Nottingham, which acts as the data controller for your personal data.

We are committed to protecting your privacy and ensuring the security of your information. This Privacy Policy explains how we collect, use, and safeguard your personal data, your rights, and how you can exercise them.

Contact Details
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: PENELOPE@PENELOPEJANE.ME

Address: 91 Holgate Road Nottingham NG2 2EU

Personal Data We Collect

We collect and process the following types of data:
Device Information (automatically collected)

Web browser
IP address
Time zone
Cookies installed on your device
Pages or products viewed
Referring websites or search terms
Site interactions

Information You Provide

First name and surname
Address
Email address
Telephone number
Payment information (if applicable)
Any other information you submit via forms, registration, or newsletter sign-up

Legal Bases for Processing
We process your personal data under the following legal bases:

Consent: For sending newsletters or marketing communications.
Contract: To fulfil agreements with you (e.g., processing orders).
Legitimate Interests: To improve our website and identify cases of abuse.
Legal Obligation: To comply with applicable laws and regulations.

Why We Process Your Data

We process your data to:

Provide and improve our services and website
Respond to your enquiries and requests
Fulfil orders or agreements
Send newsletters (if you opt in)
Maintain website security and prevent abuse
Comply with legal requirements

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. For example:

Newsletter subscriptions: until you opt out

Orders: for the duration of the contract and as required for accounting/legal purposes

International Data Transfers

Your data may be transferred outside the UK, including to the United States and Canada. When doing so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data.

Cookies & Tracking

We use cookies and similar technologies to improve your experience and analyse website usage. You can adjust your cookie preferences using our cookie banner or in your browser settings. For more information, see our Cookie Policy.
Links to Other Websites

Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

Information Security

We use reasonable administrative, technical, and physical safeguards to protect your data from unauthorised access, use, modification, or disclosure. However, no transmission over the internet is completely secure.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us.

Legal Disclosure

We may disclose your information if required by law, such as in response to a subpoena or government request, or to protect our rights, your safety, or the safety of others.

Your Rights

Under UK GDPR, you have the following rights:

Right to be informed
Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object
Rights related to automated decision-making and profiling

To exercise any of these rights, please contact us at PENELOPE@PENELOPEJANE.ME.

We will respond within one month.